This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include knowledge of

Legal aspect of documentation

Purpose of client records

Confidentiality and security of records

Basic health terminology

Common abbreviations used in the sector

How to complete assessment tools

How to identify and incorporate a clients personal preferences

How to assist with the collection of data

How to assist in identifying clients needs

How to participate in case conferences

Relevant assessment tools and funding sources

Essential skills

It is critical that the candidate demonstrate the ability to

Maintain accurate records

Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities

Comply with the administration protocols of the organisation

Work within a legal and ethical framework to meet duty of care requirements

In addition the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

These include the ability to

Demonstrate application of skills in

providing handovers

providing documentation in records

liaison with supervisors

use of information systems and technology

Apply language literacy and numeracy competence appropriate to the requirements of the organisation and client group

this may range from oral communication skills if reporting verbally to writing skills if filling in work forms

workplace forms may also vary in complexity

language used would most commonly be English however a community language may be appropriate according to the organisations policies

Apply oral communication skills required to fulfil the job role in the organisation service

oral skills may include listening to enquiries to providing simple factual information relevant to the workplace and client group

language used may be English or community language depending on the client group

Apply literacy competence required to fulfil the procedures of the organisationservice and according to the support available in the workplace

writing skills may range from the need to fill out a simple form to completion of a short report

language used would most commonly be English however a community language may be appropriate according to the organisations policies and accreditation requirements

reading skills may range from understanding the names on envelopescorrespondence to reading pamphlets to determine their relevance to an enquiry

Apply numeracy competence required to fulfil the procedures of the organisation service and according to the support available in the workplace

numeracy tasks may range from the need to count supplies to recording information on an organisation form

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations

All workers in community services should be aware of access equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment

This unit can be assessed independently however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment may include

Observations

Questioning

Evidence gathered from the workplace environment

Demonstration over a period of time to ensure consistency of performance

Factors to be considered when working within a plan of care include:

Changes in behaviour may include:

Changes in behaviour may be reported verbally or written, and may include:

Records and case history may include:

Appropriate person may include:

Workplace forms may include:

Records may be:

Store and maintain organisation informationincludes:

Equipment includes:

Maintenance of equipment is:

Inquiries and requests may be internal and external via:

Reports may be in English or community languages as required by the organisation/service:

Organisation policy and protocolsinclude those relating to:

Key statutory and legislative regulatory requirements may include those related to:

Report may be, and include:

Rights may include:

Rights are detailed in:

Principles of access and equity may include: